Kano Model and QFD integration approach for Ergonomic Design Improvement

Increasing consideration has been given to Ergonomics in product design since the last several decades. Nowadays, more companies apply ergonomic aspects to their products to fulfill customer requirement and satisfaction of new products development. Customer requirement and satisfaction measurement can be achieved through various methods. This paper presents joining methods of Kano Model and Quality Function Deployment to improve the school workshop’s workstation design for adolescent in terms of ergonomic and users need. A survey was done to 336 students to identify problems of the current workstation. Data gathered was translated into Kano questionnaire and answered by 255 students. Then it was clarified and used in the House of Quality matrix. At the end of the study, we find that both methods were able to prioritize the modification elements to be implemented into the new ergonomically designed workstation. © 2011 Published by Elsevier Ltd. Selection and/or peer-review under responsibility of [name organizer]